Refund policy

Return & Refund Policy

Effective as of: 02/09/2026

3-Day Size Exchange | 3-Day Defect/Damage Reporting

Thank you for shopping with Alai Designs. We carefully select our fabrics and quality-check every garment before it is shipped. We want you to be happy with your purchase, and have therefore introduced a 3-day size exchange and defect/damage reporting window.

Please read the policy below before placing your order.

1. Size Exchange

We offer size exchanges if the size you received does not fit.

Exchange window:
A size exchange request must be initiated within 3 days of receiving your order.

To initiate an exchange, please email us at reachus@alaidesigns.in with your order number and the required replacement size within the 3-day period.

Conditions for exchange:

The product must:

Be unused and unworn
Be in its original condition
Have all original tags and labels attached
Not have any stains, makeup marks, perfume/odour, alterations or other signs of use
Be returned in its original packaging, wherever possible

Products that do not meet these conditions may not be eligible for exchange.

Exchange process:
Once we receive the returned product, it will be inspected by our team. The replacement size will be shipped only after the returned product has been received and approved.

Shipping charges:
Shipping charges associated with a size exchange will be borne by the customer.

Please note that a size exchange is subject to availability of the requested size. If the requested size is unavailable, we will contact you regarding the available options.

2. Damaged or Defective Products

We take great care to ensure every garment meets our quality standards. However, if you receive a product that is damaged or has a manufacturing defect, please contact us immediately.

Reporting window:
A damaged or defective product must be reported within 3 days of receiving the order.

To report an issue, please email reachus@alaidesigns.in with:

Your order number
A clear description of the issue
Clear photographs showing the defect or damage
Photographs of the packaging, if the product appears to have been damaged during transit

Our team will review the claim and provide further instructions.

If the issue is confirmed to be a manufacturing defect or damage that occurred during transit, we may offer a replacement or another appropriate resolution, depending on the circumstances and product availability.

3. No Returns for Change of Mind

Other than the size exchange and defective/damaged product cases mentioned above, we do not accept returns or provide refunds for change of mind, incorrect product selection, colour preference, or any other reason unrelated to a defect or damage.

We encourage you to carefully review the product details, size chart, fabric information and product images before placing your order.

4. No Refunds

We do not offer refunds for size-related issues, change of mind or incorrect product selection.

Where a defective or damaged product is confirmed by our team, the resolution will generally be a replacement, subject to availability.

5. Important Notes

The 3-day period begins from the date the order is marked as delivered.
Exchange/defect requests received after the applicable 3-day window may not be accepted.
Products that have been worn, washed, altered, ironed improperly, stained or damaged after delivery are not eligible for exchange or return.
We reserve the right to reject an exchange or defect claim if the product does not meet the conditions outlined above.
Slight variations in colour may occur due to lighting, photography and differences between individual screens. Such variations are not considered a defect.